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House rules and information

General house rules in the Aparthotel MyCologne

General house rules in the Aparthotel MyCologne

To make your stay at the Aparthotel MyCologne even more pleasant, we ask you to read the following house rules and pass them on to all fellow travelers.
The employees of the hotel are generally entitled to give instructions to every guest to ban the house in order to comply with public order and house rules.
The studios and apartments of our house, as well as other hotel property, are to be treated with care and not damaged. No objects may be taken from the rooms.
Open fires, smoking and lighting candles are strictly prohibited in the entire building, including in the stairwell, hallways, lifts and rooms. Please only smoke in designated places.
We kindly ask you to report any complaints in the room or any inconvenience caused by other guests in the house to the reception. All damage caused by the guest will be charged.
Please do not use the window sills as a seat and do not lean out of the windows. Opening the windows is only permitted for a brief burst of ventilation.
We kindly ask you to register your room visitors at the reception. This measure is primarily intended to ensure the protection and security of the guests themselves. Overnight stays by visitors are not permitted. Visits are allowed between 06:00 and 22:00.
When using our free WiFi, the provisions of data protection, child and youth protection must be observed. Breaches are notifiable.

Pets are not allowed.
Between 10 p.m. and 7 a.m. we ask you to respect the night's sleep and not to disturb other guests. Persons who violate the rest of the house can be refused another stay and may be banned from the house. No parties are allowed on the hotel premises.
We accept no liability for the loss of your valuables, please use your room safes to store your valuables.

You will receive your key card at check-in, which gives you access to your studio / apartment. The house is entered by ringing the bell at "Aparthotel MyCologne". Please be quiet in the entrance area, in the stairwell, in the hallways and in the elevators and be friendly towards the other roommates and visitors.
As our guest, you are only allowed to access and enter floors 3 and 4 by elevator. Other floors are occupied by companies and private households and may not be entered by our guests without concerns.
Each unit in our aparthotel offers you a well-equipped kitchen. The use of kitchen appliances is the responsibility of the guest and at their own risk. We accept no liability for improper use. All operating instructions for the kitchen equipment are designed in the kitchens and must be read in detail before using the devices. It is to be handled with care. If you have any questions about operating the facility, our staff will be happy to assist you.
The kitchens are to be cleaned by the guests themselves. Before checking out, the used dishes, glasses, cutlery, pots, etc. must be rinsed. We will dispose of the garbage from your rooms every day.
We reserve the right to terminate the existing contract and to prevent services for those guests who violate the house rules and damage the hotel or other guests through the behavior of the guest.
We thank you for observing the house rules and are happy to answer any further questions you may have
For more information about your stay, please read the list below carefully.

departure time
The departure time is 10:00 a.m. at the latest. If you need your room for longer, please contact the reception. You can leave your luggage at the reception free of charge until you leave.
Check in
The arrival time is at 3:00 p.m. at the earliest. If you need your room earlier, please contact us one day before your arrival, we will try to make this possible for you, depending on availability. You can deposit your luggage free of charge at the reception until check-in.
The nearest pharmacy is located at Ebertplatz 10, 50668 Cologne, Tel. 0221-91392577 in about 5 minutes on foot from our house.
You can obtain current doctor information at the reception.

Accessible rooms
The hotel has a barrier-free standard studio that is wheelchair accessible. This can be booked on request
If you would like additional duvets, please contact the reception.
Please do not disturb!
If you do not want to be disturbed or the apartment has not yet been cleaned, simply hang the sign "Do not disturb!" outside of your room door.
· Keep doors and windows closed
Escape route plan - see notice on the doors and in the hallways
· Immediately leave the building via stairs and escape routes.
· Fire extinguishers are located in the hallways
· The lifts must not be used in the event of a fire
Iron & ironing board
If you need an iron / board, please contact our staff.

Check in
Please ring the bell under "Aparthotel MyCologne" and take the elevator to the 4th floor. There, follow the signs to the reception desk and check in at the reception desk. Please note that you must show photo identification and a credit card. The dates of these documents must match those on the reservation. It is imperative to hand-sign a guest registration / registration form that contains the data listed in Section 30 (2) BMG (special notification obligation in accordance with Section 29 ff. BMG).
After checking in, you will receive your key card for the room. You do not need any cards or keys to access the house, just ring the bell under "Aparthotel MyCologne".
We would be happy to print out your documents, please send them to by email stating your room number
We are happy to accept e-mails for the duration of your stay. Just speak to the reception.
Our email address is:
First aid
via the reception 0176-31504433
or directly police 110, fire department / emergency doctor 112

fax service
you are welcome to use the reception for a fee. Just ask our employees
TV guide
Our television system offers you about 300 programs in different languages.
escape routes
In the event of a fire, please refer to the escape route plan on your room door and in the hallways, which will give you information on where the nearest emergency exit is.
Photocopying service
can be used for a fee at the reception. Possible formats - up to A4
Tourist Office
Cologne Tourism is located at Kardinal-Höffner-Platz 1, 50667 Cologne. Tel. 0221-346430
Lost property
If you have lost something during your stay, please contact the reception.

Parking in the underground car park / costs 3 EUR / 1 hour or 20 EUR / 24 hours. payable at the parking machine in the underground car park (operated by Mercure Hotel Belfortstr.)
The nearest ATM (Commerzbank) is located at Ebertplatz 13, 50668 Cologne in 5 minutes on foot
Luggage service
We would be happy to deposit your luggage during your absence
Did you particularly enjoy your stay in our house and would you like to share this experience? Then purchase an overnight voucher at the reception. Our staff will gladly help.
Housekeeping Service
If you need additional extras such as towels, pillows or similar, please contact our staff at the reception
Pets are not allowed
High speed internet
W-LAN is available free of charge during your stay. You will receive your access data at the reception.

credit cards
We accept: American Express, Maestro Card, MasterCard, Visa Card
Please note that minors under the age of 18 are only allowed to stay in this property if accompanied by an adult. Bookings for minors may be canceled by the property.
emergency doctor
You can reach an emergency doctor on telephone number 112
emergency case
Please contact our staff at the reception immediately in person or on the telephone number. 0176-31504433 if you are in an emergency.

Smoking is only permitted in the designated areas and strictly prohibited in the rooms. Please understand that we charge a special cleaning fee of € 350.00 for smoking in our studios and apartments.
Our reception is open 24 hours a day
Is in your room. Instructions for use are located on the safe.
to scan
You are welcome to have documents scanned at our reception (up to A4 size).
Current / voltage
230 V / 50 Hz; Please insert your room card in the card slot in the entrance area to activate the electricity.

The reception staff will be happy to order a taxi for you.
Laundry and dry cleaning
We do not currently offer
linen change
For stays of 7 nights or more, a weekly cleaning service and a change of towels and bed linen is included.
wake Up
We do not currently offer
Room cleaning
Please note that a daily cleaning service is not available. For stays of 7 nights or more, a weekly cleaning service and a change of towels and bed linen is included. For stays of up to 6 nights, an optional cleaning service is available upon request and at an additional cost. The trash cans are emptied daily.

Culture Tax Cologne

Please note that the City of Cologne charges a culture tax for accommodation.
This is already included and shown in your reservation and will be paid to the tax office.
According to the jurisprudence of the Federal Administrative Court, the cultural support levy must not be levied on overnight stays that are mandatory for professional reasons.
If, as a business traveler, you would like to be exempt from paying the culture tax, please note the following information from the City of Cologne.
Only on presentation / delivery of all necessary documents for an exemption from paying the city tax is possible.

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